These terms of service govern your use of balirattanfurniturewholesale.com, an information and enquiry service run by the Juara Holding Group concierge desk under Juara Holding Group. All content here is general trade information, every price is an indicative example, and no order exists until you sign an individual purchase contract with a supplying workshop. Last updated 22 July 2026.
Read this page once before you send an enquiry. It is short, it is written in plain English, and it tells you exactly what this website is — and what it is not.
Who Operates This Website, and in What Role?
Balirattanfurniturewholesale.com is published by Juara Holding Group, an Indonesian group operating from Bali across Indonesia since 2015. Day-to-day enquiries are handled by the Juara Holding Group concierge desk in Bali.
State it plainly: we act as a sourcing concierge and export broker, not as a manufacturer. The rattan (rotan) furniture discussed on this site is produced by independent workshops in Bali and Cirebon. Freight, fumigation, inspection, and timber-legality documentation are arranged via vetted licensed partners. We do not own the workshops, the vessels, or the ports, and nothing on this site should be read as a claim that we do.
By browsing the site or sending an enquiry, you accept these terms. If you do not accept them, do not use the site.
Is the Content Here Advice or Information?
Everything published on this site — guides on weave (anyaman) grades, frame materials, minimum order quantities, container loading, and export (ekspor) documents — is general trade information. It exists to help importers, retailers, and hospitality buyers ask sharper questions. It is not legal, tax, customs, or financial advice, and we are not licensed advisers in any of those fields.
Regulatory statements are date-stamped where they appear. We describe, for example, Trade Regulation Permendag No. 38 of 2017 — which bars raw rattan exports from Indonesia while allowing finished furniture — as the rule in force as of 2026. Indonesian rattan policy has shifted before and could shift again, so verify anything decision-critical with your own customs broker or counsel before committing money.
| This site is | This site is not |
|---|---|
| General trade information on rattan furniture export | Legal, tax, customs, or financial advice |
| An enquiry route to a sourcing concierge desk | An online store with checkout or fixed prices |
| Indicative examples of costs, specs, and timelines | A binding offer, quotation, or contract |
| A broker coordinating vetted licensed partners | The manufacturer or owner of any workshop |
How Does Pricing Work Under These Terms?
Every USD or IDR figure on this site is an indicative example only, current as of 2026 and subject to change without notice. Rattan furniture is quoted per piece and per specification — material, weave, frame, finish, packing — from the buyer’s item list. No published number is a standing offer, and no workshop is bound by anything shown on these pages.
A real price exists only inside a formal written quotation issued after we review your item list, and that quotation carries its own validity period. Freight, insurance, duties, and inland charges are additional unless the quotation states otherwise.
When Does a Binding Order Actually Exist?
Sending an enquiry, receiving a quotation, or trading WhatsApp messages does not create an order. A binding order exists only when all four of the following are in place:
- A written purchase contract or signed proforma invoice for the specific goods;
- Specifications — dimensions, materials, finish, packing — agreed in writing;
- The deposit stated in that contract received and confirmed;
- Agreed trade terms, typically FOB Semarang or Surabaya, with a stated production lead time.
Each order is governed by its own individual purchase contract. Where that contract conflicts with this page, the purchase contract wins.
Production and shipping estimates — such as the 6-10 week Bali-to-Germany range cited in logistics guides — are good-faith estimates, never guarantees. Weather, port congestion, vessel schedules, and inspection holds sit outside anyone’s full control.
What About Duties and Regulations in Your Country?
You, the buyer, are the importer of record. We do not and cannot guarantee outcomes on duties, taxes, quotas, flame-retardancy standards, chemical-content rules, EUDR scope decisions, or clearance times in your destination country. We can prepare a complete Indonesian export document set — commercial invoice, packing list, bill of lading, certificate of origin, export declaration, plus fumigation and SVLK timber-legality papers where wood components require them — but what your customs authority does with a shipment is its decision, not ours.
If a destination-country regulation changes between contract signing and arrival, the cost and compliance consequences rest with the importer unless your purchase contract allocates them differently.
How Is Liability Limited?
To the maximum extent Indonesian law allows: this site and its content are provided as-is; we accept no liability for decisions taken on the general information published here; and for contracted orders, our total liability is capped at the concierge fees actually paid to us for that order. We are not liable for indirect or consequential losses — lost profit, lost resale, storage, or demurrage charges.
Nothing in this section limits liability that cannot lawfully be limited, including liability for fraud. Claims about the goods themselves — defects, short shipment, finish variance — are handled under the individual purchase contract and its inspection and claims windows, not under this page.
How Is Your Personal Data Handled?
We process personal data under Indonesia’s Law No. 27 of 2022 on Personal Data Protection (UU PDP). Many of our visitors write from the EU and UK, so we also work with GDPR expectations in mind: minimal collection, stated purpose, no selling of data.
| What we collect | Why | How long |
|---|---|---|
| Enquiry form fields: name, email, destination, cargo details, message | To prepare and follow up your quotation | Life of the enquiry plus normal business-records retention |
| WhatsApp and email correspondence | Order discussion and shipment documentation | Same as above |
| Basic site analytics | To improve the site | Aggregated; not tied to your identity |
Your data is shared only with the partners needed to answer your enquiry — workshops, freight forwarders, document agents — and only to the extent needed. You may ask what we hold about you, request correction, or request deletion where no legal retention duty applies. Write to bd@juaraholding.com. Our Privacy Policy carries the full detail.
How Are Disputes Resolved?
These terms are governed by the laws of the Republic of Indonesia. If a disagreement arises about the site or the concierge service, both sides first attempt good-faith negotiation for 30 days. A dispute that survives negotiation goes to arbitration in Indonesia under the rules of the Indonesian National Board of Arbitration (BANI), in English or Indonesian, unless your individual purchase contract names a different forum — in which case that contract controls disputes about the goods it covers.
Can These Terms Change?
Yes. We update this page as regulations, services, or partners change. The date at the top reflects the current version, and continued use of the site after an update means you accept the revised terms. Where a change materially affects an active enquiry, we flag it by email when practical.
How Do You Contact Us About These Terms?
Questions about anything on this page reach the desk fastest through these routes:
- WhatsApp: +62 811-3941-4563
- Email: bd@juaraholding.com
- Enquiry form: on every page of this site
We answer in English or Bahasa Indonesia, whichever you prefer.